Where do you deliver?
We currently deliver only to eligible addresses in the United States. Availability and shipping charges are confirmed at checkout.
When will my order arrive?
Our shipping policy estimates 1–3 business days for processing and 3–10 business days for delivery after processing. Timings vary by product and supplier and are not guaranteed. See the full shipping policy.
Will everything arrive together?
Not always. Products from different suppliers may ship separately and arrive on different days. Tracking details are provided when available.
How do I choose a size or replacement part?
Check the measurements, pack quantity, model and variant on the product page before adding to your cart. For collars and bandanas, measure your pet rather than choosing by breed alone. For fountain filters and pumps, confirm compatibility with your exact model. If information is missing, email us before ordering.
Can I return an item?
Eligible unused items can be requested for return within 14 days of delivery, subject to the conditions and exclusions in our return and refund policy. Contact us before sending anything back so we can provide the correct return instructions.
Can I change or cancel an order?
Contact us immediately at hello@vlemora.com. Changes and cancellations are not guaranteed once processing begins. Include your order number and the change you need.
What if my order is damaged or delayed?
Email us with your order number and a description of the issue. For damaged items, include clear photos of the item and packaging so we can investigate with the supplier. Do not send payment card details.
How can I contact you?
Email hello@vlemora.com or use our contact form.